RRZ-ServiceLine/STiNE-Line
RRZ-ServiceLine
Availability: Mon.-Fri. 9am - 3pm
From 05/2024: Mon.-Fri. 9am - 4pm
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Phone: +49 40 42838-7790 Support form |
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- It is not possible for the RRZ ServiceLine to provide on-site advice
- The RRZ ServiceLine establishes the first contact between you and the RRZ
- If necessary, messages are forwarded to the relevant specialist departments
- You can report problems with RRZ services and hardware to the RRZ via the RRZ ServiceLine
- For simple problems/queries that can be solved quickly, we will endeavor to provide you with an answer immediately
- Inquiries and problems for which the RRZ ServiceLine does not have a quick answer are recorded by the RRZ ServiceLine for later processing. The answer will then be communicated to you by the RRZ ServiceLine or by the employees dealing with the case, usually by email
- If you provide us with an e-mail address, you will receive a confirmation of receipt with the data we have recorded immediately after your request has been recorded. This email will also contain a ticket number (e.g. [#TCKxxxxxx]), which you can use to enquire about the status of your problem at a later date. If you do not receive this confirmation email, you should check your email address again with the RRZ ServiceLine. For security reasons, only @uni-hamburg.de or @studium.uni-hamburg.de emails are accepted. If this is not possible, please use the support form linked above without a functioning user ID.
STiNE-Line
The Study Information Network (STiNE) is an integrated information and organisation network for the entire University of Hamburg. Detailed information on the STiNE portal can be found on the STiNE page http://www.stine.uni-hamburg.de/.
STiNE-Line: Phone: +49-40-42838-5000, Mon.-Fri.: 9am - 1pm
STiNE support request:
- For students:
Please log in to the STiNE portal and use the support form under "Studies" -> "Support enquiry".
The answer to your STiNE support enquiry will be sent to your university email address. The easiest way to read the emails from your university email address is to use the webmailer Surfmail https://surfmail.rrz.uni-hamburg.de/
Immediately after sending the STiNE support enquiry, you will receive an automatic reply from our ticket system with the data you have submitted.
- For applicants:
Please use the appropriate contact form for your situation. You can find it here in the "For applicants" section.
Important
- You can make our work easier if you have your user ID ready.