Tips and instructions

How do I log off an account in Office 365 or m device?

• With Windows 10-Devices:
  Go to Settings > Accounts > Access Work and School
  Highlight the account you want to disconnect and and choose "Disconnect".
  In Windows 10 the connection is in every PC user profile in which you logged in with this account.
  
  
  After this open any Office program and go to File> Account, find your Microsoft account on the left side, highlight it and log off or disconnect. Then close all Office programs.
  
  
• With iOS and Android you can use the Microsoft Authenticator-App(or any other Office-App and navigate to Settings/Options > Device registration and disconnect your device.

How can I use Office programs on my PC/laptop?

Open any Office app and go to File> Account. Click on "Login" and type in your credentials.

Please note: after that you get asked, if you wish to use it in this app or on the whole device.

Uncheck the box for "Allow my organisation the management of this device". Click on "only this app".	Click on "No, only this app."

 

How can I install AddIns or make them work?

The Microsoft workspace of the UHH is setup to block the Store.

However:

• You can order Citavi or Endnote in the RRZ-ServicePortal and install them after instructions. They will work with Word.
• You may need to activate them in Word manually.

How to open OneNotes and files after the switch?

The URLs/links are in some cases still associated with the old login name at the account navigation point. Many programs can adjust this dynamically. OneNote is one of the programs that cannot.

To synchronize the notebook again:

1. Open www.microsoft365.com
   
   
   
   
   
   
   
   
2. Login with your user ID @uni-hamburg.de (in Form: <strong>bax1234@uni-hamburg.de</strong>) (bax1234"AT"uni-hamburg.de) )
   • In some cases you need to choose to use a new account.
     
     
     
     
     
3. Search your OneNote. You can find it in the quick access or in OneDrive. You can go there with the arrow in the bottom right corner "search all files".
   
   
   
   
4. This link will open an error 404. Please mark your name in the URL (as student also “studium_”).
   
   
   
   
5. Insert here your user ID and press Enter.
   
   
   
   
6. Now you should see your file or OneNote.
   Use the button (1) "Edit". It has a pen as icon. In the menu please choose (2) "Open on desktop".
   
   
   
   
7. A question may pop up asking for permission to open this link/ script on your device.
   It is your choice wether you want to always allow this site to open links or not (checkbox).
   Please click "Open".
   
   
   
   
8. After that Windows may ask if you trust this link. You can already identify your user ID in the URL to of your OneNote.
   
   
   
   
9. The OneNote should open now.
   You may need to refresh your login data for the program.
   If you are asked if you want to login on the whole computer or only in this program, we recommend "only in this program".
   
   
10. Data regarding sharing or other meta data should not have been changed.

If you have questions or problems, please conteact the ServiceLine. 

If you already got an e-mail, that informed you about your switch to a new login via user ID (also called B-identifier) or ordered your M365 account in the RRZ-ServicePortal, you can reset your password in the user management (Benutzerverwaltung).

If not, please contact the ServiceLine.
The Microsoft service to reset the password has been deactivated.

If a team in MS Teams is set to "Public" visibility, all users from the UHH can see the files stored there.

If this is intended, no action is needed.

Changing the visibility of a team:

1. Open Microsoft Teams and go to your teams overview.
2. Click on the three dots ("…") next to the team name.
3. Select the "Edit team" button.
4. In the dialog box under Privacy, you can change the team's visibility to 'Private - only team owners can add members'.

The status of persons is not displayed correctly? Teams does not always seem to display all entries promptly?

Try clearing the Teams cache. (Instructions from Microsoft Support - Follow the instructions for the new team)

Tested for SMDs and FMDs:

1. Please sign out of Teams. (Make sure you have the password for your M365 account if you have not yet switched over.)
2. Open the Explorer (folder) and enter
   %localappdata%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\ 
   at the top as the folder path.
3. Delete the MSTeams folder.
   • If this doesn't work because one or more applications are still open, open the Task Manager and go to “More details”.
     Sort the processes by name and search for “Microsoft Teams”. Select it and use the “End Task” button at the bottom right.
   • Now try to delete the folder again.
4. Start Teams. This may take a few seconds.
5. Log in. (Please always use the option “Sign in with another account” if possible and enter your account login name to sign in.

Now Teams should pull the current data from the server and show fewer difficulties when updating.

Please note the notes and information on M365 support at UHH.