17 May 2026, by ServiceLine

Update 18.05.2026 - 16:33:

The cause of the disruption, as well as the resulting effects and subsequent issues, have been fully resolved. The affected systems are now back to normal.

We regret any inconvenience caused and apologise sincerely. Thank you for your understanding and patience whilst we resolved the issue.

Update 18.05.2026 - 12:51:

The issues affecting the FMD-type devices reported at 12:16 have been resolved.

Update 18.05.2026 - 12:16:

At present, there are still restrictions on accessing municipal specialist systems, including Eldorado, FHHPortal and SAP, on devices of the “FMD” type.

This issue may also prevent the File Explorer from opening and/or result in no access to the X:\ drive.

Work is already underway to resolve the issue.

Update 18.05.2026 - 11:00:

The RRZ Service Portal and SharePoint are available again.

Please contact the RRZ ServiceLine by email if you are still experiencing issues with any IT services.

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Due to a technical fault in the air-conditioning system of a server room, various IT services were disrupted and went down on Sunday, 17 May 2026. Some services are currently still only available to a limited extent.

Our team is working flat out to resolve the remaining issues as quickly as possible. Among other things, this affects:

• RRZ Service Portal
• SharePoint

We will keep you updated on the current situation here.

We apologise for any inconvenience caused and thank you for your understanding.