Teams

This can happen for technical reasons.

1. For Windows devices:
   If it has been a while since the device was restarted, please restart it.
   Then try to log in normally.
2. Use the login workaround.
3. Clear the Teams cache and then try to log in.
4. If this does not help, please contact rrz-serviceline"AT"uni-hamburg.de.
   Describe your procedure. Attach a screenshot. This should show:
   1. Error message
   2. Program and dialog box you are in
   3. or link to the website you are on

If a team has been created with “Public” visibility, all UHH users can view the files stored there.

If this is intentional, no action is required.

Changing the visibility of a team

1. Open Microsoft Teams and go to your Teams overview.
2. Now click on the 3-dot menu (“...”) next to the team name.
3. Select the “Edit team” button.
4. The visibility of the team can be adjusted in the dialog box under Privacy to “Private – only team owners can add members.”

Is the status of people not displaying correctly? Does Teams seem to not display all entries in a timely manner often?

This may be because the synchronization of Teams data is not running smoothly at the moment. Microsoft synchronizes via cloud services and loads a lot of information into the Teams cache to ensure smooth operation.

Deleting the Teams cache may help to remedy this.

Windows devices:
If you have not restarted your device for a long time, use the Restart function in the Windows Start menu at the next opportunity.
Unlike shutting down and restarting, this reloads some entries and registries that would otherwise remain outdated.

How can I activate apps?

The Office 365 area at the University of Hamburg is set up so that no products can be purchased from the store.
This also applies to apps in Teams.

For security reasons, these apps must first be checked, which means that apps cannot be added independently.

Please send your requests to rrz-serviceline"AT"uni-hamburg.de for the time being.

-> Currently available apps